Dose Truly Tarantulas have a physical location that I can visit? At this moment in time, we do not have a store location open to the public. If you wish to see multiple specimens in person before making a purchase, you can contact us to book an appointment. 

Dose Truly Tarantulas offer shipping? We do offer shipping for all of our live stock via FedEx priority overnight shipping service. To learn more about our shipping policy, please visit our Terms of Service page.

How can I get a shipping quote from Truly Tarantulas? To request a shipping quote, please send us your Canadian postal code along with a list of the animals you would like shipped to you and we will send you a shipping quote that includes a box fee within 24 hours of your request.

How do I place an order from Truly Tarantulas? To place an order as a customer that requires shipping, please send us your postal code, along with the list off animals you would like to order and we will get back to you within 24 hours with a quote for your order. If you are a customer that dose not require shipping, please contact us with your order request and we will get back to you shortly with payment information and pickup/delivery information.

Why can't I add my animals to a cart and order them online? We do not allow customers to place their items in a shopping cart and pay for them online for a number of reasons. Here's some of the most important ones: 1. If your order requires shipping, we must calculate shipping costs separately for each individual order as the size of your order, the box requirements and the shipping rate will change on a case by case basis. 2. Sometimes we are not able to update our website fast enough and a customer may want to purchase an animal that we no longer have available which can cause problems if the customer is adding the animal to the cart and paying for it when it has already been sold.