Please note that we may not answer your phone call if you are calling too early or too late. If we do not answer your call, please give us some time to return your call, or send us a text message explaining the reason for your call and we will get back to you as soon as possible. We are located in Airdrie Alberta for local pickups and we offer Canada wide shipping via FedEx priority overnight shipping for non-local customers. If you are contacting us to place an order that requires shipping, please provide us with your postal code as well as a list of the animals you would like to order and we will get back to you as soon as possible with a shipping quote for your order. We currently do not have a store location you can visit but local customers are welcome to arrange a time and date with us to pickup their orders from us.